How to get debugging information for our team to investigate a bug

If you're experiencing a bug and we've asked you to send us debugging information to help diagnose the issue, follow the guide below:

Make sure you have the tab with the issue open.

Browser Console Logs

Google Chrome

Make sure you have the tab with the issue open. From the Settings drop-down menu, select More Tools and then Developer Tools(Ctrl+Shift+I or F12), then switch to the console tab. Replicate the issue and right click on the console and hit save as. This will save the log locally.


Safari

To get a Console Log with the Pitchlane application running on Safari, follow these steps:


  1. Make sure you have the tab with the issue open.
  2. Click Safari > Preferences and then the Advanced tab.
  3. Select the Show Develop menu in the menu bar check box. Safari adds the Develop menu to the browser.
  4. Close Safari Preferences.
  5. Navigate to the issue area in Pitchlane application via Safari, and on the Develop menu, click Show JavaScript Console.

Microsoft Edge

  1. Make sure you have the tab with the issue open.
  2. On Microsoft Edge, click on the three dots icon from the upper-right corner of the web browser.
  3. Then, click on More tools > Developer Tools. The Developer Tools panel opens.
  4. From the Developer panel, click on the Console tab.
  5. Click on the gear icon on the top right sidebar.

  6. Next, click on the Preserve log checkbox.


  7. Ensure that the 'All levels' is selected.


  8. Then, click on the Clear button (or CTRL-L from the console page). This is to start clean when replicating an issue.


  9. Reproduce the issue that you have observed. Save the logs by doing right click> Save as and share it with us.


Network "HAR" File

Microsoft Edge


  1. Make sure you have the tab with the issue open.
  2. From the Developer panel, click on the Network tab. Reproduce the issue, find the request with red status 422 if possible, and save all as HAR with content, zip the file, and share it with us.

Google Chrome

  1. Make sure you have the tab with the issue open.
  2. To the right of the address bar, click and then More tools > Developer tools. Chrome’s Developer tools window opens.
  3. Click the Network tab.
  4. Enable the Preserve Log check box.
  5. Click Clear .
  6. While the console remains open, reproduce the issue.
  7. After you reproduce the issue, right-click any line (or find the request with red status 422) and select Save all as HAR with content.


Safari

To get a network log with Pitchlane application running on Safari, follow these steps:

  1. Make sure you have the tab with the issue open.
  2. Click Safari > Preferences and then the Advanced tab.
  3. Select the Show Develop menu in the menu bar check box. Safari adds the Develop menu to the browser.
  4. Close Safari Preferences.
  5. Click the Network tab.
  6. Leave the console open and reproduce the issue.
  7. After you reproduce the issue, right-click on any line on the right (or find the request with red status 422) and select Export as HAR.
  8. Save the file.

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