Troubleshooting
- Why isn't my custom domain working?
- Why is my mic or camera not working?
- Why does my video have no sound?
- Why is my calendar not loading on my video's landing page?
- How can I change the URL a video is using for the background if the link is invalid?
- Can I upload TSV files?
- What does ‘Website Unrecordable’ mean?
- What does ‘Website Temporarily Unrecordable’ mean?
- What does ‘Website Not Supported’ mean?
- Why wasn’t my video created?
- What does ‘Advanced Website Detected’ mean?
- Why have my videos failed?
- My sending tool has a character limit on custom fields
- I'm missing some credits; what can I do?
- How to get debugging information for our team to investigate a bug
- How to troubleshoot CSV issues
- How to do a hard reset of Pitchlane (to fix loading issues)