Why is my mic or camera not working?

If you're at the stage of recording your video in Pitchlane, usually, you will see something like this...

However, if your camera and/or microphone aren't showing up, here's some steps you can take...

Camera Issues

If your camera won't start / just shows a black screen

• Check that the correct webcam is selected from the drop-down

  • if you've closed your laptop and are using an external webcam, make sure the external webcam is selected.

    Check if another application on your computer is using your camera, and close/quit it

  • Common culprits include Loom, Vidyard, FaceTime, etc

• Check if you have given permissions to use the camera from your browser to Pitchlane. You can check this by clicking on the "Camera" icon in the chrome search bar

  

  Otherwise, you can look at Site settings

  

  Then click "Camera"

  You should see Pitchlane appear in the sites allowed to use your camera:

  

  
  

  If your camera is an external webcam / USB

  • try unplugging the webcam and plugging it back in
  • check that the webcam is not overheating

If your issues persist, do not hesitate to contact our support via our Live Chat bubble.

Mic Issues

If your mic won't select / doesn't show up, please try the following steps

• If your mic is external / USB, try unplugging it and plugging it back into your computer
• Check if another application on your computer is using your mic, and close/quit it

• Check if you have given permissions to use the mic from your browser to Pitchlane. You can check this by going (in Chrome) to Settings -> Site settings -> Microphone.You should see Pitchlane among the sites allowed to use your microphone